Client Care Coordinator

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Key Responsibilities:

• Ensure seamless continuity of care for clients following referral.
• Coordinate and facilitate in-home care and support services for clients.
• Arrange uninterrupted, ongoing care tailored to each client’s needs.
• Support the effective organization of family resources to enhance client care.
• Assist with client assessments and care provision as required.
• Regularly engage with clients, family members, community providers, referral sources, insurance companies, care managers, and third-party payors.
• Provide on-call support as necessary to meet business demands

Qualifications:

• Education:
  • High school diploma or GED required.
  • College degree or relevant certification preferred.

• Experience:

  • Minimum of two years in a healthcare setting required.
  • Experience in coordinating healthcare services preferred.

• Licensure & Certification:

  • Must hold a current Georgia license as one of the following:
  • Registered Nurse (RN)
  • Licensed Practical Nurse (LPN)
  • Certified Nurse Aide (CNA)
  • Alternatively, must successfully complete the "Personal Care Assistant Competency Test" developed by the GAHCA.

• Training & Competency:

  • Must meet all state-mandated training requirements.
  • Must successfully complete training or demonstrate competency in:
  • Understanding the needs of elderly, disabled, or convalescing individuals
  • Meal preparation and serving
  • Transportation and escort services
  • Housekeeping and sanitation
  • Home safety procedures
  • Handling medical emergencies in a home setting
  • Infection control practices
• Must be bondable and meet/exceed requirements for background checks, including criminal, driving record, and reference checks.
• Must consent to random drug and alcohol testing.
• Requires reliable transportation, valid driver’s license, and automobile insurance.
• Must complete Comfort Keepers training and orientation.
• Must follow company policies, work independently in home settings, and maintain professional relationships.
• Requires ability to follow instructions, document services, and demonstrate a strong commitment to helping others.
• Must have excellent communication skills and uphold a professional, ethical image.

Working Environment

• Office environment
• Does require travel in personal vehicle to visit clients and caregivers
• Client home setting and automobile
• Contact with blood or other body fluids may pose a risk for exposure to blood borne pathogens and infectious diseases
• Physical Demands:
  • Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight
  • Extended time at a computer work screen and on the telephone
  • May be required to provide services to clients, so you must be able to lift up to 25 pounds

Essential Functions:

• Visits prospective clients after referrals are made to introduce Comfort Keepers.
• Establishes initial client records.
• Visits clients to keep abreast of client’s condition and environment as required.
• Responsible for determining type and duration of services necessary to meet client needs.  Quotes bill rate based on service provided.
• Assist in matching caregiver qualifications and availability to client needs.
• Supervises caregivers and complete performance appraisals for caregivers at specified intervals.
• Contacts clients and caregivers for follow-up on service delivery and determine satisfaction of services.
• Serves as a liaison between the client, caregiver, scheduler and human resources coordinator.
• May serve on committees and participate in the development of systems to improve care coordination.
• Participates in on-call rotation as assigned.        Participates in client conferences as requested by supervisor.
• May interface with other community resources to assure that client needs are adequately addressed.
• Establishes and maintains effective communication and a professional relationship with clients, family members, and co-workers.
• Participates in in-service and continuing education programs, staff meetings, and client conferences as requested by immediate supervisor.
• Maintains confidentiality regarding client information.
• Other reasonable related duties as assigned.