You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Job Summary:
The Homecare Services Coordinator is responsible for managing and coordinating homecare services for clients, ensuring high-quality care and support. This role involves scheduling caregivers, maintaining client records, liaising with healthcare professionals, and ensuring compliance with relevant regulations. The coordinator acts as the primary point of contact for clients and their families, addressing any concerns and adapting care plans as needed.
Key Responsibilities:
Scheduling and Coordination:
- Schedule and coordinate caregiver assignments to ensure optimal coverage.
- Manage and resolve scheduling conflicts or emergencies.
- Ensure caregivers are informed of their duties and any specific client requirements.
Communication and Client Support:
- Serve as the main point of contact for clients and their families.
- Address client and family inquiries, concerns, and complaints promptly and effectively.
- Provide regular updates to clients and families regarding care and services.
Staff Management and Training:
- Conduct regular performance evaluations and provide feedback.
- Organize ongoing training and professional development for staff.
Administrative Duties:
- Maintain accurate and up-to-date client and staff records.
- Ensure compliance with all relevant regulations and standards.
- Manage timecards and care logs for services rendered.
Quality Assurance and Improvement:
- Implement and monitor quality assurance programs to ensure high standards of care.
- Conduct regular audits and inspections of services provided.
- Develop and implement strategies for continuous improvement.
Qualifications:
Education:
- High School Diploma or equivalent.
- Associate's Degree in Business or related field preferred.
- Certification in home care management or a related area is a plus.
Experience:
- Minimum of 2-3 years of experience in a healthcare or homecare setting.
- Previous experience in a supervisory or coordination role preferred.
Skills:
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using healthcare management software and Microsoft Office.
- Ability to work independently and as part of a team.
Personal Attributes:
- Compassionate and empathetic attitude.
- Strong problem-solving and decision-making skills.
- Attention to detail and a commitment to high-quality care.
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