Internal Client Care Coordinator - Lehigh Valley

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Job Summary:

Collaborate with our clients and Support Team to ensure top-tier customer service and relationship management. Oversee care coordination and communicate details to team members, providers, and family. Assist in weekly scheduling, addressing service requests, and scheduling issues in the Lehigh Area.

Qualifications:

• High school diploma, two years of related experience/training, or equivalent.
• Strong sales abilities
• Proficiency in Microsoft Office applications
• Strong relationship-building, problem-solving, organizational, and phone skills.
• Able to work under pressure and manage multiple demands with a high attention to detail.
• Team player attitude.

Essential Functions:

• Handle client inquiries and leads, sell our services, and schedule home visits.
• Match caregiver qualifications/availability to client needs.
• Manage client relationships, problem resolution, quality, and recovery activities.
• Coordinate care with the Support Team, family members, and other providers
• Track and process care notes and client notebooks; initiate care coordination.
• Update care documentation.
• Follow communication protocols for excellent service.
• Support scheduling challenges; update client/caregiver information.

Success Factors:

• Participate in management meetings and system improvements and submit weekly reports.
• Professional appearance and positive image always
• Maintain neat and orderly office and workspace
• Strong listening, speaking, and writing skills
• Ability to identify, understand, and communicate ideas clearly
• Foster positive morale with clients, peers, and caregiver staff