You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Are you looking for a career where you can use your results-driven expertise to fulfill your passion for making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, an External Care Coordinator position with Comfort Keepers is for you!
About Us:
Comfort Keepers, a leading provider of in-home senior care, is committed to enhancing the lives of seniors. With over 17 years of service in the Upstate, we are now expanding our team.
Position Summary:
The External Care Coordinator is responsible for representing Comfort Keepers to potential clients and their families. This role includes meeting with prospective clients, evaluating their care needs, and presenting the agency’s in-home care services as the optimal solution to meet those needs. The External Care Coordinator plays a crucial role in building trust with potential clients and effectively communicating our full range of services designed to support seniors in living safely and independently within the comfort of their own homes.
Why Join Our Team:
- A family-based culture
- Competitive Pay
- Paid Time Off
- Medical, Dental & Vision Plan
- 401K
- Paid Holidays
- Ongoing Training and Professional Development
- Disability and Life Insurance
External Care Coordinator – Responsibilities
- Conducts care consultations for prospective clients, transitioning them to new clients. Completes the necessary paperwork, obtains signatures, and communicates important information to ensure client’s understanding.
- Performs a comprehensive assessment of the potential client’s needs, including medical conditions, personal care requirements, and physical, emotional, and social factors. Communicates findings with the client care team to ensure the delivery of high-quality care.
- Processes data necessary to establish initial client records, services, and files. Participates in new client assimilation process and ensures it is completed in specified time frame.
- Identifies potential issues and uses independent judgment to evaluate alternative solutions and implement established policies for immediate resolution.
- Collaborates with the sales team to ensure clear and effective communication with referral sources and community partners.
- Responds to inquiries from potential clients and arranges care consultations. Accurately collects referral and service request information to assess and determine the appropriate care needed to meet client needs.
- Participates in a rotating on-call schedule, addressing the needs of clients and caregivers, and managing new client inquiries as needed.
Qualifications:
- Bachelor's degree in marketing, healthcare, or related field OR minimum of 2 years of business experience.
- Strong computer skills (Microsoft Office, additional software)
- Excellent interpersonal and organizational skills.
- Must have strong problem-solving skills and thrive in a fast-paced environment.
- Ability to uphold confidentiality and exhibit strong attention to detail.
- Must possess excellent customer service skills, particularly for handling phone interactions.
- Positive, professional attitude and team player mindset.
- Skilled at building relationships with people from diverse and varied backgrounds.
Become part of the Comfort Keepers family! Apply now to make a difference in the lives of seniors in our community.
Apply today!
