Client Care Coordinator

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Client Care Coordinator communicates with caregivers, clients, and the internal department. This position needs to have excellent communication and client service skills. Customer service is key to being successful in our organization. Our customers are clients, their family members and other responsible parties, professionals who refer clients and caregivers. Client Care Coordinators are responsible for providing front-line customer service and call handling to all incoming calls. This will include tasks such as:

· Answering the phone in a polite, cordial manner using the provided marketing scripting for maximum client experience;

· Listening to and documenting client concerns, complaints or compliments and responding appropriately with either options for resolution or, where appropriate, escalation to management team;

· Providing information on services offered to potential clients during intake call;

· Handling general inquiries and caregiver questions to ensure all parties are satisfied with customer service experience.

· Maintain a positive relationship with the clients, their families, and our caregivers.

The Client Care Coordinator is included in the on-call rotation. The on-call rotation is typically one or two weekends a month. The on-call role consists of answering emergency non-business hour calls.

Benefits:

• 401(k)
• 401(k) matching
• Paid sick time
• Paid time off

Work setting:

• In-person
• Office