Scheduler

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Job Description:    Scheduling Coordinator

Job Classification:  Non-Exempt

Job Summary:   Under the general supervision of the General Manager/Owner, is responsible for accurately scheduling of qualified caregivers based on all new and current clients.

Qualifications:    High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience.  Knowledge of scheduling and/or health care preferred

Requires proficiency in word processing and computer skills (Office, Excel, Power Point, ACT, eRSP).  

Must possess above average human relations, customer service, and organizational skills.   Must be able to work under time pressures and manage multiple demands simultaneously.  Excellent telephone etiquette and communication skills are necessary. 

Essential Functions:

• Schedules shifts and hours by matching caregiver qualifications and availability to clients needs.
• Communicates new assignments and/or schedule changes to caregivers and clients.
• Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.
• Participates in on-call rotation as assigned.        Participates in client case conferences as requested by immediate supervisor.
• May assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
• Computes wages and records data for use in payroll processing and competitive rate studies.
• Works with Care Coordinator and Human Resources Specialist to assist in resolution of caregiver issues

This job description is not intended to be all-inclusive.  The employee will be expected to perform other reasonable related duties as assigned.

Working Environment:    Office environment.  

Position Physical Demands:    Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight.   Extended time at a computer work screen and on the telephone.