You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Comfort Keepers of Johns Creek is looking for a Client Care Coordinator/Scheduler for our location in Johns Creek, GA (Gwinnett County).
We are seeking a candidate that is friendly, outgoing, and possesses a great work ethic.
The candidate must be professional, able to multitask efficiently, work well under pressure, and must be detail oriented.
- Computer skills and organizational skills a must.
- Candidate must have a positive and proactive attitude and possess excellent customer service skills.
- Candidate must be both a self-motivated individual and a team player.
Responsibilities and Duties
- Welcomes and greets all visitors
- Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
- Always have professional appearance
- Return all administrator phone calls and text promptly
- Responsible for keeping the reception area clean and organized
- Intake of new clients and updates existing client demographics
- Scheduling of open and new shifts
- Facilitates client flow by notifying the caregiver of any changes in address or care, being aware of delays, and communicating with client and staff
- Responds to inquiries by caregivers, clients, client’s family members, prospective clients, and visitors in a courteous manner
- Participates in in-service and continuing education programs, staff meetings, and client conferences as requested by immediate supervisor.
- Assist with/organize agency outreach programs, Alzheimer’s walk etc.
- Protects patient and employee confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Other reasonable related duties as assigned.
Qualifications and
- High school diploma or GED
- Computer skills, proficient in Microsoft Office
- Must possess and demonstrate excellent communication skills as well as positive professional, business image.
- Knowledge of customer service principles and practices, customer service orientated
- Valid driver’s license with valid auto insurance.
- Must submit to a criminal background check
- Must submit to random drug testing
