You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Comfort Keepers, a leading provider of home care services, is looking for a passionate, driven and motivated individual to join our team! As the Care Coordinator/Scheduling Coordinator, you are responsible for accurately planning and coordinating the schedule for our professional caregivers based on all current and new client service needs.
- Ability to facilitate continuity of care for clients by accurately scheduling qualified caregivers
- Works well under pressure
- Minimum of 2 years of related experience
- Proficient in Microsoft Office, Word, Excel and Home Care Scheduling software
- Attention to detail, data entry, scheduling and proper filing
- Flexible and willing to work in a busy environment
- Ensures entire care team is up to date on any changes in your client's care plan, tasks, etc.
- Monitors clients for changes in condition
Responsibilities and Duties:
- Schedule shifts by matching caregiver qualifications and availability to client needs
- Communicate new assignments and/or the schedule change to caregivers and clients
- Conduct client assessments as needed
- Identify and address scheduling issues, e.r. call outs, no shows, etc.
- Must be able to manage multiple demands simultaneously
- Excellent telephone etiquette and communication skills are necessary
- Participates in on-call rotation
- Maintain Office Records as assigned
Qualifications and skills:
- A minimum of 2 years customer service related experience required
- Detailed oriented and proficient in managing multiple tasks
- Must be pro-active with the ability for flexibility and creativity in finding and solving problems
- Healthcare experience is not required but preferred
