You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Are you looking for a career where you can use your results-driven expertise to fulfill your passion for making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, an Intake Care Coordinator position with Comfort Keepers is for you!

About Us:

Comfort Keepers, a leading provider of in-home senior care, is committed to enhancing the lives of seniors. With over 17 years of service in the Upstate, we are now expanding our Greenville team.

Position Summary:

The Intake Care Coordinator is the primary contact for prospective clients and their families at Comfort Keepers. This role oversees the intake process from the initial inquiry to the start of services, ensuring that all client needs are thoroughly understood and promptly addressed. The Intake Care Coordinator is crucial in making a positive first impression and establishing a strong foundation for a successful care relationship.

Why Join Our Team:

A family-based culture
Competitive Pay
Paid Time Off
Medical, Dental & Vision Plan
401K
Paid Holidays
Ongoing Training and Professional Development
Disability and Life Insurance

Intake Care Coordinator Responsibilities:

Responds to inquiries from potential clients and arranges care consultations. Accurately collects referral and service request information to assess and determine the appropriate care needed to meet client needs.
Conducts care consultations for prospective clients, transitioning them to new clients. Completes the necessary paperwork, obtains signatures, and communicates important information to ensure client’s understanding.
Handles the data required to create initial records, services, and documentation. Assists in the onboarding process for new clients and ensures its completion within the designated timeframe.
Collaborates with the sales team to ensure clear and effective communication with referral sources and community partners.
Oversee the current referral pipeline to conduct follow-ups and arrange care consultations.
Participates in a rotating on-call schedule, addressing the needs of clients and caregivers, and managing new client inquiries as needed.

Qualifications:

High School diploma required; bachelor's degree preferred.
Strong computer skills (Microsoft Office, additional software)
Excellent interpersonal and organizational skills.
Must have strong problem-solving skills and thrive in a fast-paced environment.
Ability to uphold confidentiality and exhibit strong attention to detail.
Must possess excellent customer service skills, particularly for handling phone interactions.
Positive, professional attitude and team player mindset.
Skilled at building relationships with people from diverse and varied backgrounds.

Become part of the Comfort Keepers family in Greenville, SC! Apply now to make a difference in the lives of seniors in our community.

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