You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Are you looking for a career where you can use your results-driven expertise to fulfill your passion for making a difference in the lives of seniors? Do you love building and maintaining working relationships with others that improve their quality of life? If so, the Client Care Coordinator position with Comfort Keepers is for you!
About Us:
Comfort Keepers, a leading provider of in-home senior care, is committed to enhancing the lives of seniors. With over 17 years of service in Upstate South Carolina and the Foothills of North Carolina, we are now expanding our Tryon team.
Position Summary:
The Client Care Coordinator manages a caseload of clients to ensure they receive exceptional care, enabling them to remain safe and independent in their own homes. By visiting clients regularly, the Client Care Coordinator fosters strong relationships and maintains high customer service satisfaction. They monitor changes in care needs and recommend necessary adjustments to each client’s individualized care plan. Additionally, the Client Care Coordinator communicates clients’ needs effectively to team members, providers, and family members, helping to resolve issues and enhance clients’ overall quality of life.
Why Join Our Team:
- A family-based culture
- Competitive Pay
- Paid Time Off
- Medical, Dental & Vision Plan
- 401K
- Paid Holidays
- Ongoing Training and Professional Development
- Disability and Life Insurance
Client Care Coordinator – Responsibilities:
- Actively manages client relationships, using independent judgment to resolve issues, enhance support, and ensure quality assurance. Anticipates client needs and provides guidance to families.
- Conducts regular assessment of current clients, identifying any safety concerns and providing recommendations as needed.
- Collaborates with the client care team, family members, and other providers to coordinate care.
- Directs caregivers and follows up appropriately after new assignments are complete.
- Collaborates with the scheduling team to ensure optimal caregiver-client matches, works with the sales team to maintain continuum of care, and makes referrals to external community partners as needed.
- Oversees daily care logs to ensure high-quality care. Initiates the care coordination process according to client needs, involving appropriate parties like External Care Coordinators, and accurately documents all actions taken.
- Adheres to office communication and documentation protocols to ensure exceptional service for both clients and staff.
- Occasionally required to provide in-home care, including personal care, cognitive support, and companionship, to ensure senior clients live safely, happily, and independently at home.
- Participates in a rotating on-call schedule, addressing the needs of clients and caregivers, and managing new client inquiries as needed.
Qualifications:
- Bachelor's degree in business, healthcare, or related field OR minimum of 2 years of business experience.
- Healthcare Industry Experience is a plus.
- Strong computer skills (Microsoft Office, additional software)
- Excellent interpersonal and organizational skills.
- Must have strong problem-solving skills and thrive in a fast-paced environment.
- Ability to uphold confidentiality and exhibit strong attention to detail.
- Must possess excellent customer service skills, particularly for handling phone interactions.
- Positive, professional attitude and team player mindset.
- Skilled at building relationships with people from diverse and varied backgrounds.
Join the Comfort Keepers family today!
Apply today!
