You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Scheduling is a critical function in home care. We are a 24/7/365 business that enables seniors to live independently with a high quality of life. You will be responsible for the scheduling function in multiple territories statewide. Under the supervision of the GM, with input from the Dir. of Operations and in cooperation with the Client Care Coordinators, HR Admin., Business Development rep and other office staff, is responsible for staffing decisions, assigning all shifts in care plans, covering all new requests & changes in service hours, and resolving scheduling crises/emergencies. Role directly impacts both customer service and employee satisfaction so relationship management with both types of constituents is critical. We strive to provide the highest quality of in-home care services possible and ensure our clients & their families are extremely satisfied. Key part of an administrative and service delivery team that is responsible for orchestrating, coordinating, monitoring and supervising personal care & companionship services and communicating details to all involved (caregivers, office team members, and family members).
Duties:
- Responsible for planning, orchestrating, coordinating, monitoring, and communicating the care and related details to all hourly employees, clients, client contacts and family members.
- Selects and apportions work among caregivers based on client need, employee experience/skills, reliability, their past performance, “fit” and in consideration of overtime & logistics (distance)
- Must really get to know both the clients and caregivers (develop profiles)
- Closely monitor availability, any changes
- Cover all shifts / requests for service, and resolving scheduling crises, even if after hours
- Monitors attendance/punctuality/adherence to plan of care
- Assists in supervising caregivers’ performance, offers coaching & guidance
- Help with competency/skills checks, intros, assessments, supervisory visits as needed.
- Help minimize intraweek changes, callouts, confusion, issues by following a strict protocol:
- Study needs, changes, new clients, etc. every Tues & Wed.
- Review schedules with GM / Owner Thurs morning
- Email new schedules and openings Thurs.
- Call to confirm schedule with both clients and caregivers daily
- Call to confirm weekend schedules each Fri. (with on-call person)
- Anticipates needs and issues daily
- Identifies and makes recommendations regarding any safety/quality concerns of caregivers or clients
- Advise/update office team based on feedback from caregivers & families
- Handle “claiming” to ensure accurate billing, payroll and identify improvements to plans and schedules
- Make termination and disciplinary recommendations to HR/GM
- Assist caregivers with use of and understanding of ClearCare app, Care Academy app, benefits, vacation policy, etc.
