Client Relationship Manager

You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Join our Team and Elevate the Human Spirit

Do you love helping others? Do you want to work with a team of caring professionals dedicated to the promise of Elevating the Human Spirit? Are you looking for a career that offers competitive pay, a generous benefits package, and the opportunity to make a difference in the life of others? If so…Comfort Keepers is the place for you!  

Comfort Keepers is seeking a dedicated, experienced Client Relationship Manager for our Denver, Colorado office. At Comfort Keepers, we provide uplifting in-home care for seniors and older adults who require a helping hand, a supportive companion, and day-to-day assistance in their home. The CRM is responsible for providing engaged, extraordinary service to Seniors in the North Denver Metro area, while achieving consistent growth for the office. As a Client Relationship Manager, you will work with our network of caring professionals to deliver one-on-one care that enhances the quality of life for our clients while delivering on our promise to Elevate the Human Spirit.  

Job Summary: 

The Client Relationship Manager (“CRM”) is responsible for managing the client experience from referral through continuity of care. The role of the CRM begins in the field, where they assist with developing and maintaining relationships with referral sources such as assisted/independent living facilities, hospice providers, geriatric care managers, medical specialist and other senior-related referral sources.  The CRM interacts with prospective clients by taking referral calls, educating prospective clients on our services, and scheduling in-home visits. Once the client has joined Comfort Keepers, the CRM will be responsible for managing our outstanding client care as well as the organization of family resources community providers, insurance companies, case managers and other third-party payors. Finally, the CRM will work directly with the local office staff, including the Scheduling Coordinator to ensure that client shifts, and hours are matched with caregiver qualifications to ensure a platinum experience for our clients. 

Job Requirements: 

• Minimum of high school diploma or GED. 
• Minimum of 2 years of related experience.
• Demonstrated leadership skills and outstanding people management skills. 
• Strong relationship-building skills with people from diverse and varied backgrounds and education levels.  
• Exceptional customer service skills and written / verbal communication. 
• Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
• A reliable vehicle and valid driver’s license with the ability to pass a background check (including motor vehicle records check). 
• Previous sales experience is a plus.

Position Physical Demands:  

Walking, sitting, and standing; lifting not expected to exceed 25 pounds in weight. Extended time at a computer work screen and on the telephone.  Office and fieldwork both required. 

Start your homecare career today, apply now!  

An Equal Opportunity and Affirmative Action employer, Comfort Keepers considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any legally protected status. We will provide reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.