You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

Are you a dynamic, detail-oriented individual with a passion for creating seamless connections? Do you thrive in a fast-paced environment, where every day brings a new challenge to conquer? Comfort Keepers of Northwest Michigan is on the lookout for a vibrant Scheduler to join our team in the heart of Petoskey!

We are seeking an energetic, compassionate, and organized puzzle-solver who loves tackling challenges head-on and genuinely cares about making a positive impact on people's lives. As a Scheduler, you will be an integral part of our team, collaborating to manage and coordinate a diverse and intricate schedule of care assignments each week.

As a crucial team player, you'll be at the forefront of ensuring that our clients receive top-notch home care, while also supporting our caregivers in delivering quality service. Your responsibilities will include proactively building positive relationships, providing personal and responsive service, and managing the day-to-day scheduling needs that keep our operation running smoothly.

What You'll Be Doing:

Handling the daily ebb and flow of client and caregiver scheduling needs.
Embracing the challenge of managing changes to the schedule and resolving day-to-day scheduling issues with finesse.
Providing excellent customer service that goes beyond the ordinary, ensuring satisfaction for clients, caregivers, and their families.
Collaborating with Care Coordinators to maintain team consistency and fill-ins, fostering a supportive and cohesive environment.
Bringing your problem-solving skills to the forefront, addressing concerns, and actively participating in creating solutions.

Benefits That Await You:

Paid time off to recharge and rejuvenate.
Comprehensive health, vision, and dental insurance coverage.
401 K with a generous matching contribution of up to 4%.
Employee Assistance Program (EAP) for your well-being.
Employer Paid Short Term Disability, because we've got your back.

Requirements to Thrive:

Scheduling experience is preferred, but if you're a quick learner and adaptable, we want to hear from you.
A clear background check to ensure trust and reliability.
Healthcare administration experience is a bonus, but a genuine passion for making a difference is the key.

Your Main Assignments:

Propel the schedule forward, anticipating and addressing day-to-day changes with agility.
Be the beacon of excellent customer service for clients and caregivers, ensuring their experience is second to none.
Collaborate with Care Coordinators to uphold team consistency and smooth transitions.
Take on occasional on-call duties after hours for emergency situations, showcasing your dedication to the well-being of our clients and caregivers.

Your Impactful Role: As the Scheduler, you'll be the driving force behind the Client and Caregiver Experience. From meticulous schedule management to proactive communication and unwavering support, you'll be shaping the foundation of quality care that defines Comfort Keepers of Northwest Michigan.

If you're ready to embark on a journey filled with excitement, challenges, and meaningful connections, apply now and be a part of our Traverse City team, making a difference in the lives of our clients and caregivers every day. This is not just a job; it's an opportunity to be the heartbeat of our compassionate community.

Join us!

Job Type: Full-time

Benefits:

401(k) with employer matching
Dental insurance
Short Term Disability Insurance
Employee assistance program
Health insurance
Vision insurance
Dental insurance
On-the-job training
Paid time off
Paid training

Schedule:

Monday to Friday

Work Location: In person in Petoskey, Michigan