You are applying for work with a Comfort Keepers franchisee, not CK Franchising, Inc. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
The RN Supervisor is responsible for the supervision of all personal care caregivers and the oversight of care for personal care clients. This includes, but is not limited to, ensuring client assessments and reassessments are completed in a timely and compliant manner, conducting supervisory visits, reviewing care logs, participating in quality assurance activities, assessing caregiver capabilities, and training caregivers, as needed. The RN Supervisor is an integral part of the leadership team in the office, collaborating closely with the Director on strategic decisions and advising the Human Resources Manager on the effectiveness of Human Resources policies and procedures. MUST live in Fayetteville area.
Essential Functions
The RN Supervisor:
- Performs initial home evaluations of potential clients, assess client needs, develops and documents client plan of care.
- Oversees are personal care aides, to include day-to-day management and regular performance evaluations.
- Conducts regular on-site supervisory visits of personal care aides.
- Regularly reevaluates client plans of care to ensure client needs are met.
- Ensures ongoing coordination of care between the client, caregiver, physician, and other Comfort Keepers staff.
The RN Supervisor will work closely with the following internal contacts:
- Director
- Administrator
- Client Care Manager
- Scheduling Coordinators
- Human Resources
- Caregivers
The RN Supervisor will work closely with the following external contacts:
- Clients and Client Families
- Geriatric Care Managers
- Home Health & Hospice Agency Nurses
- Hospital/Nursing Facility Nursing Directors
Qualifications
- Must be licensed as a Registered Nurse by the NC State Board of Nurses.
- College diploma in Nursing, Medicine, Business or relevant related field required.
- Minimum of three to five years of experience in a like position required.
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to work in the field, operate a motor vehicle, have a current, valid driver’s license and be insurable.
- Demonstrated leadership skills and outstanding people management skills.
- Strategic planning capabilities, including the ability to anticipate changing business conditions and take appropriate action.
- Ability to understand and interpret financial reports utilized in measurement of success.
- Excellent computer skills in a Microsoft Windows environment.
- Effective oral and written communication and presentation skills.
- Excellent interpersonal and coaching skills.
- Excellent organizational skills.
- Motivates, develops, and directs people as they work, identifying the best people for the job.
- Positive, professional, business image.
- Strong business acumen
- Previous experience as a Personal Care Manager preferred
- College diploma in Nursing (BSN or MSN) preferred.
- Direct clinical management experience preferred. Home care experience preferred.
- Solid understanding of Microsoft Windows software preferred.
- In-Home Care industry experience a plus, but not required
Knowledge, Skills, Abilities
- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint. Will need to master additional software including ClearCare.
- Effective oral and written communication and presentation skills.
- Excellent interpersonal skills.
- Ability to maintain a high level of confidentiality.
- Excellent organizational skills.
- Ability to listen to and understand information and ideas presented through spoken words.
- Ability to communicate information and ideas in speaking so others will understand.
- Ability to speak clearly so others can understand you
- Must possess above average human relations, customer service, problem solving, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Extreme attention to details is essential.
- Excellent telephone and communication skills are necessary. Must be a team player willing to share information and work cooperatively with other members of the management team and caregiving staff.
Accountabilities
- Efficient client and caregiver handling, as demonstrated by key indicators like client satisfaction and turnover rate.
- Successful resolution of client and caregiver issues, as demonstrated by client, caregiver, and GM/Administrator surveys.
- Timely feedback to General Managers/Administrators on trends, challenges, performance improvement opportunities, and kudos.
- Effective management of customer service coordinator team, as demonstrated
- by employee engagement surveys.
Main Assignments
- Serves as a member of the leadership team, collaborating with the General Manager/Administrator, Business Development Manager, and Human Resources Manager on strategic initiatives.
- Assess the client: collect and document the client’s current health status and medical history. Complete and/or review intake information as defined by policy. Make accurate and on-going assessment of client’s status and respond appropriately.
- Plan/implement; set priorities for nursing action and formulate a plan of care.
- Document accurate and on-going assessment of client status. Document client care which reflects nursing intervention, client response to care provided, client needs, problems, capabilities, limitation and progress toward goals.
- Communicate with the physician regarding client needs, the nursing assessment and recommendations as needed, as evidenced by client feedback and staff observation/reports.
- Perform direct client care, utilizing established procedures, policies and standards.
- Reports changes in client’s medical or mental condition to the attending physician and Comfort Keepers staff involved in the client’s care.
- Teaches or supervises the teaching of household members who are responsible for assisting the client with his/her personal care needs.
- Initiates preventive and rehabilitation nursing protocols and procedures.
- Conducts and/or supervises orientation and training of caregivers, as needed.
- Participates in client and caregiver quality assurance programs to ensure clients receive high quality services and caregivers are trained and compliant with all applicable federal, state, and local laws, rules and regulations.
- Performs other administrative tasks as assigned.
Context and Main Challenges
- The most difficult challenges of the position include:
- Ensuring a platinum experience for every client and caregiver despite the challenging nature of many situations.
- Managing unique and complex situations without many additional management resources readily available.
- Spending significant amounts of time in clients’ private residences with significant travel.
Position Physical Demands:
Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 15 pounds in weight; extended time at a computer work screen and on the telephone. Must be able to operate a motor vehicle.
Requirements
- Graduate of an accredited school of Nursing with current, unencumbered state license to practice as a Registered Nurse (RN) in North Carolina
- Minimum one (1) year of nursing experience required with home health experience preferred
- Current CPR certification, copy of updated physical (based on stated requirements), copy of updated TB test or chest x-ray
- Must be able to follow verbal and written instructions and document services provided
- Excellent interpersonal abilities
- Evidence of the practice of a high level of confidentiality
- Strong organizational skills and adjusting actions in relations to others
Job Type: Full-time
Pay: $68,000.00 - $73,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Mileage reimbursement
- Paid time off
- Vision insurance
Schedule:
Experience:
- Nursing: 1 year (Required)
License/Certification:
Ability to Commute:
- Fayetteville, NC 28304 (Required)
Willingness to travel:
Work Location: In person
